IVR & Robotic Pharmacy Prescription Dispensing System Interfaces

A Deeper Explanation of How It All Works

Picture this: a patient calls in, the IVR recognizes their phone via caller ID (or prompts for a DOB or PIN), then automatically reads back which scripts are ready. The refill request? It’s instantly fed into Winpharm/Datascan Pharmacy Software’s central fill queue, timestamped and prioritized. The whole process removes a ton of manual steps and frees your team to do what they do best: serve patients.

From there, Datascan Pharmacy Software connects to your robot, whether it’s Parata, ScriptPro, Kirby Lester, or Pharm-Assist, through secure, API-based, or middleware links. These robots/ robotic pharmacy dispensing systems connect through secure interfaces using industry-standard protocols like NCDP SCRIPT or vendor-specific APIs, so the system can say, “Hey Parata, fill 30 tablets of metformin now,” and Parata fires up the cassette. 

Meanwhile, Winpharm tracks inventory in real-time. As robots dispense, the software adjusts counts. No more mis-pours or surprise stockouts.

And once the robot (your pharmacy’s robotic dispensing system) drops vials and bottles in the pharmacist’s bin, your techs just verify, label, and pop them on the shelf. With such an IVR and robotic prescription dispensing system interface, you’ve cut manual counting (sometimes 5-10 hours/week!), reduced errors, and boosted throughput, all with an eye on compliance. Kirby Lester, for instance, was an early innovator in the field (dating back to the 1970s) and includes secure user access controls to help safeguard controlled substances.

On the IVR side, it’s not just inbound traffic. Datascan Pharmacy Software supports Telemanager, AIS, VOW/Digital Pharmacist, Medtel, and others for robust two-way calling.

They’ll dial patients when a script is ready, when refills are due, or even if something’s expired. Almost 85% of patients trust that kind of automated refill reminder, so it doesn’t feel cold, it just feels timely. 

Bottom line? You don’t just pick up less phone clutter. You pay less in labor and earn more in adherence. Better refill rates mean better pharmacy star ratings and that’s big for insurers and Medicare. Plus Datascan Pharmacy Software builds in e-faxing to doctors combined with call-to-action voice prompts, so when authorizations are needed, you don’t have to chase them down manually. 

Behind the scenes, Datascan Pharmacy Software supports NCPDP SCRIPT, HL7 messaging, and communication standards used by healthcare systems and major pharmacy platforms like Epic and ScriptPro. It all runs over encrypted channels (TLS 1.2+), with audit trails for calls, scripts, and actions of the pharmacy’s robotic dispensing systems. That protects you during audits and helps with controlled-substance rules and HIPAA. 

And if you ever need something unique, say, a specialist IVR and robotic prescription dispensing system interface or delivery partner, it’s easy to plug in. Datascan Pharmacy Software already handles 75+ integrations (e-script portals, pill counters, scales, delivery apps, specialty pharmacy tools like Asembia-1, and more). So today it’s Parata or AIS, tomorrow it could be your new favorite vendor. 

All in all, you’ll have less time tied up in manual tasks, fewer errors, happier patients, and room to scale without hiring more help if you work with Datascan Pharmacy Software. Our robotic pharmacy dispensing system integration is guaranteed to be a great asset to your independent pharmacy. 

Schedule a demo with one of our professionals today to learn more about our robotic prescription dispensing systems!