Choosing the right pharmacy software system is a big decision. Whether you’re launching a new pharmacy or upgrading your current technology, the pharmacy management software you rely on impacts everything—from patient safety to daily workflows and profitability. However, as with any investment, pharmacy owners and operators often face a few common concerns when selecting and implementing a new system.
Here are the most frequent concerns pharmacists have—and how Datascan is built to address them head-on:
1. Pricing: Is It Really Worth It?
Pharmacy software can be a significant investment, and cost is one of the first questions any buyer asks. Many systems come with hidden fees or require add-ons to use any additional features, quickly inflating your expenses. Some pharmacy software vendors offer low introductory rates that include little to no technology– once you start turning on features the price quickly rises.
How Datascan Helps:
We believe pharmacies should get the best tools and technology to help them succeed without being nickel-and-dimed. That’s why Datascan offers the most affordable, technology-packed pharmacy management system on the market. Many of the features other vendors charge extra for—like pharmacy mobile apps, doctor portals, compounding modules, and LTC (long-term care) functionality—come included with Datascan’s Winpharm at no extra cost.
2. Features: Will It Do Everything I Need?
A robust pharmacy management system should help streamline operations, improve patient care, and save time. But too often, pharmacies find themselves limited by outdated pharmacy software that lacks innovation or requires costly upgrades for added functionality.
How Datascan Helps:
The best pharmacy systems on the market such as Datascan’s Winpharm pharmacy management software is packed with powerful, intuitive features designed to help you do more for less. From automated refills and inventory management to advanced reporting, patient mobile apps, doctor portals, and custom workflows for specialty and compounding pharmacies—Datascan’s system is tailored to support every type of pharmacy operation, large or small. Many pharmacy owners find themselves in a predicament when their pharmacy system does not offer the capabilities they need to accommodate a shift in their business model. It’s important to not only find features that you need now, but to plan for the future of your pharmacy as your business evolves.
3. Support: Will Someone Actually Help Me When I Call?
One of the most frustrating experiences for pharmacy owners is slow or ineffective pharmacy software support. When software problems arise, you need a responsive, knowledgeable support team that truly understands your business and can help resolve your issue in a quick and efficient manner.
How Datascan Helps:
Support is where Datascan truly shines. We offer best-in-class customer service with:
- U.S.-based helpdesk for fast, reliable support
- Quick response times, so your issues are addressed promptly
- Highly trained, knowledgeable technicians
- A long-standing team with low employee turnover, so you’re talking to experts who know you, your system, and your business
4: Ease of Use and Training Concerns
Many owners are concerned that the pharmacy system they choose may be too cumbersome or difficult for staff to learn and adapt to. If your staff is unable to grasp the system, it makes their job more difficult and can lead to unsatisfied employees and frequent turnover. It also often results in many helpful features being unused, simply because they’re too complicated. Additionally, if the training is lackluster and leaves a lot to be desired, staff can feel lost.
How Datascan Helps:
Datascan’s pharmacy management software is without a doubt one of the easiest and most user-friendly pharmacy systems available. With logical features and customizable workflow and system options, you can feel confident that you and your staff will master the system quickly. Datascan also offers one-on-one live training for free. Not only do you have ‘new client’ training upon initial onboarding, but continued training and education is always available. Datascan also provides customers with a website filled with training materials, like videos and how-to documents that enables staff to learn more at their own pace.
5: Getting Stuck with Old or Outdated Technology
You never want to find yourself left behind as the industry advances and becomes more modern. Many pharmacy owners find themselves concerned for the future of their independent pharmacies, and often wonder if the pharmacy system they’re using will take them into the future.
How Datascan Helps:
Datascan pharmacy software is constantly evolving to fit the needs of the industry. As healthcare becomes more complex, and pharmacists become more involved in the overall quality of patient health, Datascan is at the forefront of change. Consistently writing in new features and updating their technology, Datascan will always lead you into the future of pharmacy. Every month we release pharmacy system updates, features, and modifications, and we highlight these in our monthly newsletter. Our product is constantly evolving, just like the pharmacy industry itself
Final Thoughts
In an industry where every second counts and patient care is paramount, your pharmacy software should be a trusted partner—not a source of frustration. With concerns about pricing, functionality, and support at the forefront, Datascan offers the ultimate trifecta: affordable pricing, feature-rich software, and the best customer support in the business.
Kevin Minassian is the President of Datascan Software. Under his leadership, the company rapidly expanded to provide pharmacy management software on a national level. Over the last 15+ years, he has ensured that Datascan has continuously evolved to offer innovative solutions for independent pharmacies while still offering world-class customer support. He is passionate about helping independent pharmacies to remain competitive, achieve success, and offer the very best service to their communities.
