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What Software Do Independent Pharmacies Use?

Pills arranged to form a question mark

If you are starting your journey to pharmacy ownership or are looking for a change in pharmacy management systems, I’m sure you’ve asked yourself what software independent pharmacies use.  The best pharmacy software systems are affordable, user-friendly, packed full of technology, and help streamline your pharmacy operations every single day.  Datascan is the highest-rated choice for pharmacists looking for the complete package– features, affordability, and the best customer service.

What Should You Look For in a Pharmacy Management Software System?

There are a few key things to consider when you’re evaluating pharmacy software systems.  The ultimate trifecta is price, product, and service.  You should never pay more, for less.

  • An affordable system is important, and the pharmacy management software you choose should provide you with robust features designed to manage your workflow, build medication adherence, and boost profits.  Many pharmacy software systems build in hidden fees and charge for a multitude of add-on services and features.  For example, have you seen a ‘rx completion fee’ in your bill or software quote?  This can be as high as an 8.6-cent charge for every prescription picked up in your pharmacy, including cash prescriptions!  The best pharmacy software system never charge you for filling cash prescriptions, do not play games with hidden fees such as this, and include all of the features and technology you need at one packaged price, making it easy for you to compete with the chains and run a successful independent pharmacy.
  • The pharmacy software you use will make or break your business.  Your retail pharmacy system should include a myriad of features all tailored to your needs as an independent pharmacy. Things like automatic refills, mobile applications, delivery systems, medication synchronization, system automation, text and email alerts, and so much more should be a part of your software suite. Datascan pharmacy software offers this and so much more, making it a top-rated choice for independently owned pharmacies across the US.
  • Customer service is one of the biggest differences between independent pharmacies and chain pharmacies, and your pharmacy system vendor is no different.  The best pharmacy management software is backed by exceptional customer service, with a knowledgeable and friendly team ready to help you. A quick search across the internet on non-biased sites such as Google, Capterra, Software Advice, or G2 Crowd will show you what users really think about their pharmacy software vendor.  Busy pharmacies do not have time to sit on hold waiting to speak with a representative or wait weeks for an issue to be resolved.  Datascan understands your unique needs and focuses on providing independent pharmacies with quick and efficient service.

 

Happy customer service agents providing help with pharmacy software

Who Owns the Pharmacy Software Company?

Why is it important to ask who owns the pharmacy software system?  Because in today’s independent pharmacy, your needs are unique and so is your industry.  Over the years pharmacy management systems have been acquired and continue to be gobbled up by gigantic private equity firms, merging several pharmacy systems under one corporate umbrella.  When this happens the focus shifts from you to building profits.  You become a number and you lose your voice. Service declines and the price goes up, all resulting in a very frustrated customer.  On the contrary, Datascan is an independently owned pharmacy software vendor focused 100% on you and on what it means to be an independent pharmacy.  We provide quick and efficient service, affordable technology, and personal attention.

How Should You Go About Finding the Right Pharmacy Systems Vendor?

To begin with, search for ratings on pharmacy software across the internet.  Do not look at just one site for reviews. And, be aware that pharmacysoftwarereviews.com is owned by Pioneer Rx, the vendor consistently ranked the best across that site.  Read Google reviews, check out software review sites as mentioned above, and get a sense of what people are saying about these companies.  Then, reach out to at least 2-3 companies and schedule demonstrations of the pharmacy systems.  After, get a few quotes and do a true side-by-side comparison.  Some companies offer a feature for free, that others charge for, and vice versa.  One company may say they offer a penny switching, but look out for their other fees related to each prescription you fill – you will be surprised at how some of these companies try to hide fees that could have you paying 2-3 times more for that vendor than their competition.  Write down the pros and cons of each vendor, and reach back out to them.  Do not assume that a feature you saw from one company is not available from the other: ask them.  If you do not understand some of the pricing, reach out and get those questions answered.  This decision should not be taken lightly.  After all, your pharmacy software vendor is one of the most important relationships in running an independent community pharmacy.

Key Takeaway

There are many pharmacy software vendors on the market for you to choose from.  But the best pharmacy software companies will offer the ultimate trifecta.  Price, product, and service are the things to look for when evaluating options, as well as real unbiased reviews from end users like yourself.  While there are many choices, you will find that Datascan is consistently ranked the highest in overall customer satisfaction across the internet today.

 

CEO of Datascan standing in the doorwayKevin Minassian is the President of Datascan Software. Under his leadership, the company rapidly expanded to provide pharmacy management software on a national level. Over the last 15+ years, he has ensured that Datascan has continuously evolved to offer innovative solutions for independent pharmacies while still offering world-class customer support. He is passionate about helping independent pharmacies to remain competitive, achieve success, and offer the very best service to their communities.