At Datascan, we take a different approach to the pharmacy software business. We proudly maintain close customer relationships and offer personalized service. However, you can’t expect that level of personalized service and attention everywhere. Working with large software vendors leads to many inconveniences. Here, we’ll cover the differences and why Datascan is different.
Large Companies Don’t Pay Attention to Individual Pharmacies
One problem in working with big pharmacy software companies is that independent pharmacies can often feel left out. Private equity-owned pharmacy software companies are unable to support the individual needs of smaller, independent pharmacies. These companies have thousands of customers and tend to prioritize their largest clients when resolving issues or building supporting features.
Software vendors servicing thousands of clients often have trouble keeping up with the industry’s rapidly changing needs. Likewise, they don’t have the time to accommodate special requests from individual clients.
You can expect better support and attention from a pharmacy software company specifically for independent pharmacies like Datascan because your business is always a priority to them.
Using Big Software Vendors Can Negatively Impact Customers
Another obstacle when working with big pharmacy software companies is that they can have a negative impact on your customers. Unresolved software issues can cause longer wait times or tie up your staff when they should be focusing on serving your customers.
Large pharmacy software providers often can’t render an immediate response when you need it making it harder for your individual pharmacy to run smoothly and efficiently. It also makes it more difficult to give customers the attention and time they deserve.
Sizable Companies Give Marginal Customer Service
Big pharmacy software companies offer marginal customer service at best. Good luck asking for a new feature your pharmacy needs. Don’t even think about reaching an owner or president to discuss potential opportunities or updates on the horizon. Even reaching a customer support team member from a private equity-owned pharmacy software company can be difficult or impossible. Whether it’s just to assist with a simple training question or to report a bug, reaching a team member can be lengthy and frustrating. Because large companies don’t inherently value their smaller independent pharmacies as much. Calling them for support often involves 30+ minute hold times.
When you work with a big pharmacy software company, you can expect zero individual attention, marginal customer service, and frequent frustration over support. As an independent pharmacy owner, you know your customers deserve better, and YOU deserve better.
Why Datascan Is the Best Software for the Independent Pharmacy
At Datascan, we think differently from the big software companies that are servicing the masses. Rather than concentrating on acquiring as many customers as possible, our attention is on establishing long-term relationships with our clients. We also place value in establishing ourselves as your partner instead of just a software provider.
Datascan’s commitment to small pharmacies has allowed us to develop our software around the individual needs of our clients. Our pharmacy software company tailors to independent pharmacies, and we deliver a feature set specifically designed for them. With that focus, we’ve achieved the highest retention and customer satisfaction ratings in the industry.
The Datascan Advantage
Datascan can often outperform the big pharmacy software companies because we’re big enough to fulfill all of your pharmacy software needs, but small enough to care about ALL of our customers. If you are looking for a true partner and a pharmacy software vendor that supports your business and respects the client relationship, then look no further. Datascan is the best choice for your independent pharmacy.
Kevin Minassian is the President of Datascan Software. Under his leadership, the company rapidly expanded to provide pharmacy management software on a national level. Over the last 15+ years, he has ensured that Datascan has continuously evolved to offer innovative solutions for independent pharmacies while still offering world-class customer support. He is passionate about helping independent pharmacies to remain competitive, achieve success, and offer the very best service to their communities.
